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Fequently Asked Questions

Is PristineBlue compatible with other chemicals?

Mixing any chemicals can result in unfavorable results. It is always best to ask a trusted pool store associate or call the product’s manufacturer before combining chemicals. Here are a couple of rules to live by: 1) Never pour chemicals together in the same container, 2) Never add water to chemicals, instead add chemicals to water, 3) Never add chemicals to your pool close to the surface at the same location time after time. It’s best to “take a walk” with your chemical applications and never allow them to contact skin or pool surfaces directly.
We’ve found over the years that PristineBlue is compatible with most chemicals when added to the pool or spa as previously stated. We ARE compatible with chlorine, bromine, and salt chlorine generators.
DEFINITELY DO NOT use the following products with the PristineBlue maintenance system: METAL OUT (products to remove metals, i.e., iron from your water) Call us first. ALGAECIDES (it is unnecessary, and many contain copper which could lead to overdosing) BIGUANIDES (also known by the brands Baquacil* and Soft Swim**) IONIZERS (copper or copper/silver)

Is PristineBlue compatible with D.E., sand or cartridge filters?

PristineBlue is compatible with all of these filtration systems.

What is the shelf life of the PristineBlue product line?***

- PristineBlue can be used from season to season if stored in a closed container above 32° Fahrenheit.
- PristineClean, PristineCheck and PristineClear no expiration on effectiveness.
- PristinePower and PristineExtra are most effective if used within 1 year of purchase, but continue to a degree for several years when stored properly.
- PristineBlue Mini Test Kit reagents and PristineStrips have a shelf life of 2 years.
- EnzyPure is most effective if used within 2 years of purchase.

Will PristineBlue turn my hair green?

Unfortunately, people with blond or chemically treated hair are susceptible to “swimmer’s hair” regardless of what chemicals the pool is treated with. To prevent swimmer’s hair, always use PristineClean as directed. Wetting chemically treated hair with tap water before swimming and shampooing afterward should be standard practice.

Can I use PristineBlue if my spa has an ozonator or UV?

Yes, PristineBlue is compatible with both Ozonator and UV systems.

Can I use PristineBlue with any pool surface?

Yes. PristineBlue can be used in all pool surfaces. PristineBlue is not recommended for use in newly constructed or resurfaced plaster pools until your contractor informs you the surface is fully cured.

What happens if I add too much PristineBlue?

To prevent an overdose, do not add PristineBlue except during normal maintenance cycles. Double check your water volume calculation to make sure you are adding the proper amount of PristineBlue. If you suspect your pool or spa is overdosed, see the FAQ section at pristineblue. com. For additional assistance call (844) 908-2848 and ask for PristineBlue Support.

How can I clear up water that is cloudy?

Cloudy water is most commonly caused by improper water balance, inadequate filtration or high calcium hardness. If you experience cloudy water, test water balance and adjust. Shock with PristineExtra or oxidize with PristinePower. Increase daily pump run times. For additional assistance call (844) 908-2848 and ask for PristineBlue Support.
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